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Jumeirah Essex House


160 Central Park South, (formerly Essex House Westin), New York City, NY 10019
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Stately forty-story hotel with traditional charm and elegance, opposite Central Park - Walk to Carnegie Hall, Broadway theatres.
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service
Check Rates and Availability: $647 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 235 traveler reviews
  • What to Expect:
    • 4 based on 174 reviews Rooms
    • 4 based on 171 reviews Service
    • 3.5 based on 169 reviews Value
    • 4 based on 175 reviews Cleanliness
    • 4 based on 2 reviews Pool

Reviews of Jumeirah Essex House

( 1-10 of 239 )
Dec 19, 2008

This hotel has supposedly been recently renovated, but other than a flat screen TV and a motion activated lighting system that turned itself on and off randomly, there was little evidence of this. Our carpets were heavily stained. The bathroom has no vent/fan and steams up; there is an ever present mildew odor. The shower was useless and the plumbing... more

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5 of 5 stars
baltimore
Dec 11, 2008

we really enjoyed our short stay. room was beautiful and shower very nice. room was very large for new york standards. bell men very helpful and nice. had drinks and finger food in the little restaurant overlooking central park on main floor. the sausage sandwich was excellent with the best chips I have ever tasted. breakfast was also very nice,... more

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2 of 5 stars
Henderson, Nevada
Dec 2, 2008
2/2 found this review helpful

Here is my honest, and overall impression based on all aspects of what most people look for in a hotel. I will start with the positives -great location directly across from Central Park -beautiful lobby with nice foyer -nice afternoon tea -pleasant staff -prompt room service with decent food. Negatives: Not anywhere near 5 star luxury! -we were put in... more

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4 of 5 stars
Wirral, United Kingdom
Dec 2, 2008

Stayed at the Essex House between 27 Nov - 1 Dec. This was a special treat for my boyfriends 30th. After a very swift and easy transit by cab from JFK we were checked straight in and told we had been upgraded from a Queen to a King room on the 9th floor. The room was impressive, very clean, modern... more

Dec 1, 2008

Actually, I just lived 6ix blocks from Jumeirah Essex House. . I got the room(Central Park Queen) from hotels.com, so my girl friend and I went to spend a night there on Thanksgiving(11/27) , and if it is good, then I will let my family to stay there when X'mas visiting. At first, I have to say that it is... more

Nov 26, 2008

I recently stayed here a couple of Saturdays ago in room 1130. I highly suggest anyone to request this room number as this King layout was quite large and when we were looking at another room of the same type this one was much larger than the "equivalent" Our experience from start to finish blew me away. I usually find... more

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1 of 5 stars
london
Nov 21, 2008
0/1 found this review helpful

If you are impressed by touch screen telephones, HD TV and movement sensitive lighting this hotel could be for you. However, if you expect any sort of service such as housekeeping (takes an hour), room service (too busy to take orders) or the concierge (maybe I needed to make an appointment, because they could only speak to me in one... more

Nov 18, 2008
0/1 found this review helpful

i am visitting from london,u.k i have stayed from the 1st of nov till the the 14th of nov ,the room was big but dirty the sheets were not changed daily i had to ask to be changed, bathroom very dirty never clean toilets, the only thing they were doing is fixing the bed twice a day the bathtabe old... more

Management response from
EssexGM, General Manager

Clearly this experience is not indicative of how we treat our valuable customers and we have reached out to this customer to rectify these issues. At Jumeirah we welcome feedback of both a positive and a negative nature and will constantly strive to improve what we do.

Nov 13, 2008

Excellent accomodations, really good attention at front desk and concierge very useful. On another hand breakfast could be better and cafeteria floor could get cleaned better before you ask customers to sit down. We went with our two children (8 and 9) and stayed in a very nice two bedroom suite. Valets are kind of rough with cars. Watch out... more

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2 of 5 stars
new york
Nov 11, 2008
1/1 found this review helpful

We booked the Essex House through the American Express Platinum "Fine Hotels and Resorts" program. While the room was adequate, the bathroom was not, and nothing rose to the level of a "fine" hotel. The room was small but clean, and the bed was comfortable. The bathroom, however, was a disaster. The cups were dirty. The sink did not drain... more

Management response from
EssexGM, General Manager

I am really sorry that we missed the mark with your recent stay. We do very much appreciate the time you have taken to share this information and are already taking steps to make sure no other travelers have a similar experience.

Reviews of Jumeirah Essex House

( 1-10 of 239 )
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Jumeirah Essex House Also Known As

Address: 160 Central Park South, (formerly Essex House Westin), New York City, NY 10019